Refund policy

At Heavenne, every order is freshly made with love, just for you. Since all our products — cakes, jar cakes, brownies, cookies, and desserts — are made fresh on order, we are unable to accept returns or offer refunds once an order has been placed.

No Returns & No Refunds As our products are freshly baked and perishable in nature, all sales are final. We do not accept returns or exchanges on any orders.

Damaged or Incorrect Orders In the rare case that you receive a damaged or incorrect order, please reach out to us within 2 hours of delivery with a photo of the item. We will review it and do our best to make it right.

Order Cancellations Since we start preparing your order shortly after it is placed, cancellations are not accepted once the order is confirmed.

Quality Assurance We take great pride in the quality of every item we bake. If you have any concerns, Please contact us at hello@heavenne.com or WhatsApp us at +919286749149 and we'll be happy to help.